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On orders over £99.
Returns within 30 days
Online support services
At Dellmoor, we value your satisfaction and aim to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return policy. Please read the following information carefully to understand our return guidelines:
You may initiate a return within 3 days of receiving your order. After this period, we may not be able to process your return. To be eligible for a return, your item must be unused, unwashed, and in the same condition as when you received it. It should also be in the original packaging with all tags and labels intact.
Some items are non-returnable for hygiene and safety reasons. These include underwear, swimwear, and personal care items unless they are damaged or defective.
To initiate a return, please contact our customer support team via the contact information provided on our website. Please provide your order number and details of the item you wish to return.
You are responsible for the cost of return shipping, except in cases where the item is damaged or defective. We recommend using a trackable shipping service to ensure that your return is received.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account.
If you wish to exchange an item for a different size or color, please contact our customer support team to arrange for the exchange. You may be responsible for return shipping costs.
If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly by offering a replacement or a refund.
If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your Dellmoor purchase.
Our aim is to make your shopping experience with Dellmoor as enjoyable as possible. We appreciate your trust in our products, and we are committed to providing the highest quality items and excellent customer service. Thank you for choosing Dellmoor.